Frequently Asked Questions

If you consider renting one of our e-bikes but still have questions, the answer might be on this page. If not, contact us!

Do I need a motorbike license?

No license is required! Our e-bikes are technically electric bicycles, not motorbikes. You do not need any driving license or motorbike riding experience. If you are confident riding a bicycle, it will take you only a few minutes to get used to our e-bike. We will provide a basic training and you'll be ready to ride on your own!

I hear you can't rent motorbikes in Angkor. Is it legal?

Absolutely! Our e-bikes are electric bicycles, not motorbikes. They do not require registration or insurance, and are considered bicycles. They are under the same regulations as bicycles.

Isn't it dangerous to drive in Cambodia?

While road traffic safety in Cambodia is a concern, the situation in the Angkor Park is much better than the national average. Hundreds of visitors are taking the roads on bicycles every day to visit Siem Reap and the temples of Angkor. Riding an e-bike is like riding a bicycle, with the same speed (20Km/h), the same manoeuvrability and safety helmet. For extra safety, our e-bikes are highly visible with their yellow green colour and are equipped with headlights, tail lights, turn signals, rearview mirrors and a horn. You are responsible for your own safety and covered by your own travel or health insurance. Always be vigilant and careful.

Can I carry a passenger?

Sadly no, it's not possible. These e-bikes are designed for a single rider without passenger.

Is there a minimum age or a maximum weight to use the e-bike?

To ride one of our e-bikes, you need to be at least 14 years old and be fit to ride a bicycle. All our e-bikes are the same size, they are comfortable and easy to ride. The maximum weight for the rider is 125 Kg (275 pounds, 19 stones).

How far can I go?

It all depends how fast you go! If you're respecting our recommenced cruising speed of 20 Km/h, you will have a range of 40 kilometers. The faster you go, the less kilometers you'll cover. Here is a map showing you how far you can go in Angkor. We have prepared a series of itineraries for you, all less than 40 kilometers long, which you can display on Google Maps or download in KMZ format for Google Earth.

In all cases, plan your trip well and always try to come back to Siem Reap before dark (7:00PM). While the e-bike is equipped with headlights and tail lights, it adds an extra drain on the battery and Cambodian roads are usually more dangerous at night, as many vehicles don't have lights themselves.

What are the pedals for if it's an electric bike?

Easy! There are two ways to use the e-bike: only using the electric engine or as a power-assisted bicycle: 
1. Electric engine: the engine powers you through Angkor, you just rest your feet on the pedals, and enjoy the ride for 40 kilometres.
2. Assisted bicycle: you use the pedals like on a normal bike at two push per second, and the engine propels you faster.

One important note: use either the throttle or the pedals, never both at the same time.

What if the battery runs out before I get back to town?

Every e-bike has a voltage indicator that informs you about the status of the battery. A fully charged battery is providing 55 volts and will steadily decrease to 42 volts when it's about to be exhausted. It's unlikely you'll run out of battery if you respect the normal conditions of use, but it may happen if you go too fast (above 20Km/h) for too long, or that you have exceeded the typical range of 40 kilometers. If your battery indicator is approaching 45, and you are still quite far from town, you will find a 220V adapter in the lockable compartment of the e-bike which you can use on any electric outlet. You can charge the e-bike for 60 minutes and it'll give you an extra 5 km autonomy to get back to town, or you can start cycling back at one revolution per second to reduce the drain on the battery.

Where can I recharge if my battery runs out?

We're currently developing a partnership with several restaurants and tourism venues to charge your e-bike in Siem Reap, out of town and around the Angkor temples. We will do our best to make electricity available free of charge to all our e-bike users in the near future, and will list our partners on this website as soon as the power station is up and running. All our charging points will be identified with this sign.

Angkor Night Market

Kaya Spa Cafe

Arun Restaurant

Rico Pizza

Hard Rock Cafe

Lotus Farm

Tran Preah Khan

Khmer Ceramics Fine Arts Centre

Sala Bai

The Happy Ranch Horse Farm

Royal RIverside

Khmer Cooking Empire

Batchum Khmer Kitchen

New Hope

Senteurs d'Angkor Cambodia

How can I charge the e-bike?

You will find a 220V charger in the front compartment of the e-bike. There are two ways to charge the battery:

1. You plug the charger directly on the outside port of the e-bike, located above the back wheel, and connect the charger to any power socket;
2. or you can take out the battery by lifting the seat and taking the battery rack out. You can bring the battery to your room and plug the charger directly on the battery and connect it to any power socket. It's as easy as charging a mobile phone!

The charge time is 6 to 8 hours from empty to full. The electricity cost to charge a full battery is about 0.20 USD.

What if I have a flat tyre or my e-bike stops working?

In this (very unlikely) event, flag someone on the road, ask them for a cellphone and call us at 095 700 130 (the number is at the back of your moto). We'll come to help you as soon as we can. The inner tubes are similar to those used for motorbikes and are regularly maintained, but they're not immune to nails!

Will I get lost if I go all by myself?

Not more than if you're cycling by yourself. There are many free maps of Angkor available for visitors, and countless taxis-remorques (tuktuk) along the way who will tell you where you are at any time. If you stay in town or if you stick to the small or grand circuit of Angkor, there are many temples and landmarks to help you confirm your location on the map. For extra safety, you can download an offline version of Google Maps on your iPhone or Android smartphone and find your way!

What if I am involved in a traffic accident?

If you are involved in a traffic accident, ask someone for a cellphone and call us at 095 700 130 (the number is on the back of your electric bike). We'll come to help you as soon as we can. It's (very) unlikely that you'll be involved in an accident if you are riding carefully in the Angkor park. The traffic in Siem Reap is a bit more intense, and you'll have to ride slowly and be careful about the vehicles surrounding you, the same rules which apply if you're riding a bicycle. We are not responsible for third-party liability, material damage or injuries to self or others. Please make sure that your health insurance is up-to-date and valid.

What about thieves? What if the e-bike gets stolen?

Extremely unlikely once again. Our e-bikes have an ignition key and come with an electronic alarm, a steering lock and a heavy cable lock. If you remove the ignition key, lock the steering, activate the alarm and attach the cable lock, they're virtually impossible to steal and will ring a loud alarm when touched or moved. Moreover, we are the only e-bike providers in Cambodia, making them very easy to spot on the stolen bikes markets. They are not interesting for thieves who would have a hard time selling them back as no one else but us can charge them, fix them or provide spare parts.